These Terms and Conditions apply to quotes / invoices supplied for consultation services by Kidsafe QLD at an agreed location. We also wish to ensure you or your client is travelling safely in a car / bus as per the Qld Road Rules for a child/adult with a disability or medical condition.
We use the following term:
“Kidsafe QLD” means Kidsafe Queensland Inc.
“Client”, “you”, or “your” means your service / organisation or individual (parent / carer)
Quotes are estimates based upon the products / modifications / accessories trialed at the consultation with the client and or other party. Quotes are subject to change in the event of product price increases. Quotes are only valid for 90 days from the date of issue. All quotes are GST inclusive.
Venue/location and workplace safety
All parties are required to ensure that the inspection site has been assessed as suitable for Kidsafe QLD staff to provide service (refer to Risk Assessment Policy on Kidsafe Qld website).
Code of conduct
Requires workers and providers who deliver NDIS supports to:
Respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions.
Respect the privacy of people with disability.
Provide support and services in a safe and competent manner with care and skill
Act with integrity, honesty, and transparency
Promptly take steps to raise and act on concerns about matters that might have an impact on the qualityand safety of supports provided to people with disability
Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse ofpeople with disability
Take all reasonable steps to prevent and respond to sexual misconduct.
Ensure client has funding available for the service and products
Fees are payable upon approval from NDIS or agreed party/client. The client agrees to pay the invoice amount within 14 days of receipt of an invoice.
If the quote is not approved or client decides not to proceed with quoted items the consultation fee for the trial will be payable by the client. Payment terms are 14 days from date of Invoice.
Delivery of order
Products will be delivered and installed once the quotation has been accepted and subsequently paid in full. Delivery is subject to stock availability. Kidsafe Qld do not keep large quantities of stock on hand and may at times experience delay in the receiving stock that is out of our control.
Completion of service agreement
The service agreement will cease once all approved products have been supplied and installed by Kidsafe Qld, or Kidsafe Qld has been notified by parties involved they no longer wish to proceed. At this stage any applicable consultation fee/s must be paid in full
Re-trial / 2nd consultations:
Fees for subsequent consultations are applicable as per our service agreement.
At our discretion we may invoice for any work or expenses if any consultation is cancelled within 12 hours of the confirmed date and time of the booked service or not attended.
Product/ service satisfaction
If you or the client have any concerns regarding a service or product provided by Kidsafe Qld please contact Kidsafe Qld directly on 3854 1829 or email email@example.com
Kidsafe Qld is not responsible for any damage caused to product supplied due to misuse. Product warranties will apply and it is the client’s responsibility to ensure warranty terms and conditions have been met.
Alternatively, contact National Disability Insurance Scheme Quality and Safeguards Commission www.ndiscommission.gov.au/about/complaints
It is agreed that employees of Kidsafe QLD shall not at any time either during the consultation or thereafter, divulge any confidential information about the client to anyone whatsoever without the client’s consent in writing.